Maya Chen
Senior Product Manager
San Francisco, CA · [email protected] · +1 415 555 0182 · linkedin.com/in/mayachen
Profile
Product leader with 8 years of experience turning complex customer needs into focused roadmaps. Known for aligning design, engineering, and go-to-market teams around measurable outcomes.
Skills
Product: Product strategy · Customer research · Roadmapping · Experimentation
Technical: SQL · Stakeholder alignment
Experience
Senior Product Manager
2022 — PresentNorthstar Labs · San Francisco, CA
- Led the redesign of the onboarding journey, improving activation from 61% to 78% across two quarters.
- Set portfolio priorities with six cross-functional leads and established a shared quarterly planning cadence.
- Synthesized interviews and usage data into a self-service strategy that reduced support volume by 24%.
Product Manager
2018 — 2022Fieldwork · Oakland, CA
- Launched workflow automation used by 4,000 operations teams in the first year.
- Partnered with customer success to create a feedback program that informed three major releases.
Education
University of California, Berkeley
2018B.A., Cognitive Science