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Maya Chen

Senior Product Manager

San Francisco, CA · [email protected] · +1 415 555 0182 · linkedin.com/in/mayachen

Profile

Product leader with 8 years of experience turning complex customer needs into focused roadmaps. Known for aligning design, engineering, and go-to-market teams around measurable outcomes.

Experience

Senior Product Manager

Northstar Labs · San Francisco, CA

2022 — Present

Led the redesign of the onboarding journey, improving activation from 61% to 78% across two quarters.
Set portfolio priorities with six cross-functional leads and established a shared quarterly planning cadence.
Synthesized interviews and usage data into a self-service strategy that reduced support volume by 24%.

Product Manager

Fieldwork · Oakland, CA

2018 — 2022

Launched workflow automation used by 4,000 operations teams in the first year.
Partnered with customer success to create a feedback program that informed three major releases.

Education

University of California, Berkeley

B.A., Cognitive Science

2018

Skills

Product: Product strategy · Customer research · Roadmapping · Experimentation

Technical: SQL · Stakeholder alignment